Help

Thor Rentals – Frequently Asked Questions

Welcome to the Thor Rentals Help Center. We’re here to assist you with any questions or issues you may have. Below, you’ll find answers to common questions and resources to help you get the most out of our platform.

General

What is Thor Rentals?

• Thor Rentals is Iceland’s premier car-sharing platform, connecting car owners with renters for a seamless and sustainable travel experience.

How does it work?

• Car owners list their vehicles on our platform, and renters can browse, book, and pay for rentals directly through our website or app.

Creating an Account

Is there a cost to create a Thor Rentals account?

• No, creating an account with Thor Rentals is completely free.

Is my national driver’s license valid for renting a car in Iceland?

• Yes, all foreign driver’s licenses written in the Roman alphabet are valid for tourists in Iceland. Additionally, all EU driver’s licenses are accepted.

Car Reservations & Bookings

How do I rent a car with Thor Rentals?

• Once you find the car you want, submit a reservation request to the owner through our platform. The owner will then review and approve the request, finalizing the booking.

Can I contact the car owner before booking?

• Yes, you can send a message to the owner via Thor Rentals before submitting a reservation request.

What is the Car Rental Agreement?

• Once your booking is confirmed, you will have access to a legally binding Car Rental Agreement, which includes details about the rental period, terms, and conditions.

What is the Car Returning Document?

• This document is completed when returning the vehicle, outlining the car’s condition, including any scratches, dents, or fuel levels. We highly recommend taking pictures of the car before and after the rental period to avoid disputes.

Do I need to print the Car Rental Agreement?

• Although it is the owner’s responsibility to provide a printed agreement, we highly recommend bringing a copy to document the car’s condition upon pickup and return.

Pick-Up & Drop-Off

Where do I pick up the car?

• Each listing provides details about the pickup location, often linked to Google Maps. You may also arrange a different pickup location with the owner.

What should I bring when picking up the car?

• You must bring your booking reference number and a valid driver’s license.

Can someone else drive the car?

• Yes, travel partners may drive the vehicle if they meet Thor Rentals’ requirements. However, you remain responsible for the car.

What if I notice damage upon pickup?

• Report all damages, scratches, or dents in the Car Rental Agreement before driving the vehicle. Failure to do so may result in you being held responsible for existing damage. We also recommend taking pictures before and after the rental period.

Am I responsible for damages during my rental period?

• Yes. If damage occurs, the repair costs should be documented in the Car Returning Document. If an agreement on repair costs cannot be reached, an auto repair shop evaluation may be required.

Do I need to refuel the car before returning it?

• Yes, you should return the car with the same fuel level as when you picked it up. Any fuel discrepancies may be charged to your credit card.

Are there any mileage limits?

• Thor Rentals does not impose mileage restrictions, however, individual owners might set mileage limits.

What happens if the car breaks down or is in an accident?

• In case of an accident or breakdown, that is caused by the renter or as a result of his use, the renter is responsible for any transportation costs incurred. Depending of the nature of the breakdown, determines how is responsible for the repairs. For example engine malfunction, due to no fault of the renter, would be owners responsibility to repair. If a replacement vehicle is available, the owner may provide one at their discretion.

Payments

How do payments work?

• Thor Rentals uses the Rapyd payment gateway to process all transactions securely. Rapyd supports various payment methods, including VISA, MasterCard, and other regionally accepted payment options. Your payment details are securely stored and processed at the start of your rental period.

How does Thor Rentals generate revenue?

• A variable commission fee is charged on all transactions conducted through our platform. This fee helps maintain our services and provide customer support.

What about additional costs, such as fines or parking tickets?

• If any extra costs arise after your rental (e.g., fines, tolls), they will be charged to your stored payment method.

Insurance Policy

Are drivers and passengers insured?

• Thor Rentals does not provide additional insurance. Renters and owners must rely on their personal car insurance policies. It is the responsibility of the vehicle owner to ensure their insurance covers rentals, and renters should confirm that they meet the insurance requirements before booking.

What is the renter’s liability in case of damage?

• Since insurance is based on the owner’s personal policy, any liability or costs due to damage will be handled in accordance with the owner’s insurance terms.

What is the Super Collision Damage Waiver (SCDW)?

• Owners may offer additional protection options, but renters should confirm coverage directly with them before booking.

Car Owners – Renting Out Your Car

Can I rent out a car with minor damages or scratches?

• Yes, but all existing damages must be documented in the Car Rental Agreement before the rental begins.

How should I set my rental price?

• You can set your own price. Checking similar listings on our platform may help determine a competitive rate.

How do I receive payment?

• Payments are processed through Rapyd and are disbursed based on the agreed-upon schedule. Exact payout times may vary depending on bank processing times.

Am I responsible for VAT?

• According to Icelandic VAT law, individuals can earn up to 1,000,000 ISK per year without adding VAT. If you exceed this threshold, you must register for VAT.

What if the renter causes damage?

• Damages should be documented in the Car Returning Document. If no agreement is reached on repair costs, a verified auto repair shop may assess the damage.

Is my car insured while being rented out?

• Your existing personal car insurance policy applies. It is your responsibility to check with your insurance provider

Thor Rentals - Drive like a Local.